Patients
By Awayi Kuje
Keffi (Nasarawa State), Sept.13, 2018 (NAN) The Medical and Health Workers Union of Nigeria (MHWUN) on Thursday says it has trained no fewer than 1,400 members on patients’ satisfaction, for quality healthcare service.
Mr Monday Otso, the Chairman, Federal Medical Centre, Keffi Chapter, made this known at one-day seminar entitled: “The Role of Health Workers in Clients’ Satisfaction: FMC, Keffi in Focus”.
According to Otso, the union decided to put the seminar in place for members to acquaint them with modern knowledge of ensuring clients’ satisfaction in the centre.
“I must tell you the truth that in this facility, if the king is not there, all of us will go back to our villages and who is the king, the patient.
“Hence, the need for all of us to ensure that we satisfy our clients, who are patients that attend this hospital.
“If there is no patient in this hospital for a whole year, government will begin to think of putting this facility off.0
“Hence, the need to organise this seminar to satisfy our patients in the interest of the health sector,” he said.
Otso advised health workers to respect the rights of patients, adding, “client is the king who must be respected for services he/she is seeking’’.
He said that the seminar was timely due to the recent bill by the Consumer Protection Council, in collaboration with the Federal Ministry of Health, on the right of clients.
The chairman urged the union members to always do the right thing to guarantee patients’ satisfaction and quality healthcare delivery.
Earlier, Hussaini Ahmed and Ayuba Ismaila, the National Vice-Chairman and State Vice-Chairman of the association respectively, urged members of the union to adhere strictly to the ethics of their profession to save human lives.
The duo commended the leadership of the association for organising workshops for members of the association and called for its sustenance.
The News Agency of Nigeria (NAN) reports that the association had in July 2017, organised a day seminar entitled: “Work Ethics: A Panacea for Effective Service Delivery in a Tertiary Health Institution, FMC Keffi in Focus”. (NAN)
AKW/FLP/GOK
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Edited by Folorunso Poroye/Olagoke Olatoye